Terms and Conditions for Man With Van Finsburypark
These Terms and Conditions set out the basis on which Man With Van Finsburypark provides removal, transport, delivery, collection, and related moving services within the United Kingdom. By making a booking, requesting a quote, or allowing our team to begin work, the customer agrees to be bound by these terms. Please read them carefully before confirming any service. These terms are designed to create clarity around the booking process, payment obligations, service expectations, cancellation rights, liability limits, and compliance with waste handling laws. They apply to domestic and commercial customers unless a separate written agreement states otherwise.
Man with van services are often flexible, but that flexibility does not remove the need for clear rules. We aim to provide a professional and efficient service while maintaining fair conditions for both parties. References to “we”, “us”, and “our” mean the service provider operating under the name Man With Van Finsburypark. References to “you” and “your” mean the customer, the person booking the service, or anyone acting on behalf of the customer. If there is any conflict between these terms and a separate written quotation, the separate written quotation will apply to the extent of that conflict.
These terms may be updated from time to time. The version in force at the time of booking will normally apply to that booking unless we expressly agree otherwise in writing. If a change is required due to legal compliance, safety, or operational reasons, we may revise the applicable wording without prior notice for future bookings. Any important service conditions not stated here may be included in the quotation, confirmation email, or written agreement relating to your moving job.
1. Booking Process
All bookings are subject to availability and acceptance by us. A quote issued by us is normally an invitation to treat and not a binding offer until it has been accepted and confirmed. To secure a booking, you may be asked to provide details such as the collection and delivery addresses, access conditions, item list, estimated volume, parking restrictions, stair access, required manpower, and preferred dates or times. Accurate information is essential. If the information supplied is incomplete or incorrect, we may revise the price, adjust the vehicle size, change the number of operatives, or cancel the booking if the service cannot be delivered safely or lawfully.
We reserve the right to refuse or cancel a booking where the requested work is outside our operational capacity, involves prohibited items, creates unacceptable risk, or would require an unreasonable breach of traffic, parking, safety, or environmental regulations. A booking is only confirmed when we have accepted it and, where applicable, received any required deposit or advance payment. Confirmation may be issued by email, text, message, or other written format. It is your responsibility to check all booking details immediately upon receipt and notify us promptly of any errors.
Bookings are made for a specific date, time window, and scope of work. If you are not ready at the scheduled time, delays may incur waiting charges or, in serious cases, a cancellation fee. If access is restricted, if parking is unavailable, or if the job takes materially longer due to unforeseen circumstances, we may need to alter the schedule or revise the quote. A man and van service depends on efficient loading and unloading, so reasonable co-operation from the customer is expected at all times.
2. Service Scope and Customer Responsibilities
We provide transport and moving assistance only for the items and tasks agreed in the booking. Unless expressly stated, our service does not include specialist installation, dismantling of fixed structures, electrical work, plumbing, or handling of hazardous waste. The customer is responsible for ensuring that items are suitably packed, labelled, and ready for loading unless packing or preparation has been specifically included in the service. We may decline to move any item that appears unsafe, improperly packed, contaminated, excessively heavy, or likely to cause damage to property, personnel, or the vehicle.
You must ensure that goods are legal to possess and transport. We are entitled to rely on the information you provide about the nature of the items being moved. If you ask us to move anything that is prohibited, regulated, or requires a licence, you must tell us in advance. Any failure to disclose the contents, weight, fragility, or special handling requirements of items may affect our ability to complete the job and may result in additional charges or cancellation. Customers must also ensure that any necessary building permissions, lift bookings, keys, permits, or access codes are arranged in advance.
You are responsible for protecting floors, walls, doorframes, and other vulnerable areas at both collection and delivery points unless we have agreed in writing to provide protective coverings or additional handling measures. Although our team will take reasonable care, domestic and commercial premises vary widely, and we cannot guarantee that no minor marks or scuffs will occur during normal moving activity. Any request to move items through narrow spaces, stairs, or confined access routes must be made with full disclosure so that we can assess feasibility before the day of service.
3. Pricing and Payments
Our charges may be based on time, distance, number of workers, vehicle size, floor levels, waiting time, congestion, tolls, parking costs, disposal charges, or a fixed agreed rate. Unless otherwise stated, estimates are based on the information supplied at the time of quotation. If the actual job differs materially from the original description, the price may change accordingly. Additional charges may apply for delays outside our control, additional drops, extra handling, long carries, access issues, stairs, dismantling, reassembly, or disposal of items not included in the original scope.
Payment terms will be confirmed at the time of booking or in the quotation. We may require a deposit, advance payment, part payment before unloading, or full payment on completion. Payment methods may include bank transfer, card payment, or other agreed methods. All amounts must be paid in full without deduction, set-off, or counterclaim unless required by law. If payment is overdue, we may charge interest and recovery costs to the extent permitted by law. Title to any goods or services supplied does not pass until full payment has been received.
Where a booking is extended, delayed, or materially changed on the day, we may issue an updated invoice reflecting the revised service. If a customer disputes a charge, they should raise the issue promptly and in writing, with clear reasons. Disputed invoices do not automatically suspend the obligation to pay the undisputed portion. Any promotional price, discount, or special arrangement applies only to the specific booking for which it was granted and does not create any continuing right to future discounts.
4. Cancellations, Rescheduling, and Waiting Time
Either party may request a change to the booking, but rescheduling is subject to our availability and operational constraints. If you need to cancel, you should notify us as soon as possible. Cancellation charges may apply depending on the notice period, the resources reserved, and any costs already incurred. Where a deposit has been paid, it may be non-refundable or partly refundable depending on the amount of notice given and the work already arranged. If we have already dispatched a vehicle or team, the full or substantial portion of the service charge may remain payable.
If you are not present at the agreed collection or delivery time, or if access is unavailable, we may wait for a reasonable period before applying waiting charges or treating the booking as a cancellation. The length of any free waiting period, if offered, will be stated in the quotation or confirmation. For timed jobs, punctual access is important. If a delay threatens to affect later appointments or makes completion impractical, we may leave the site and charge for the time spent and reasonable costs incurred.
If we must cancel due to circumstances beyond our reasonable control, including unsafe weather, traffic disruption, vehicle breakdown, staff illness, legal restrictions, or site access problems, we will use reasonable efforts to rearrange the service. We will not be liable for indirect losses arising from a necessary cancellation or delay, although any prepaid amount for work not carried out will be handled in accordance with applicable law and the circumstances of the booking. These provisions do not affect any mandatory consumer rights that cannot be excluded.
5. Liability, Damage, and Insurance
We will exercise reasonable care and skill in carrying out our services. However, because moving goods involves inherent risks, our liability is limited to direct losses caused by our proven negligence, breach of contract, or wilful misconduct. We are not responsible for loss or damage resulting from inadequate packing, pre-existing defects, unsuitable access, hidden weakness in furniture or property, customer instructions, or items that were fragile, perishable, or improperly secured. Any claim for damage must be reported as soon as reasonably practicable and, in any event, within a reasonable time after discovery.
We are not liable for indirect or consequential losses, including loss of profit, business interruption, loss of opportunity, emotional distress, or loss arising from missed appointments, unless liability cannot legally be excluded. Nothing in these terms excludes or limits liability for death or personal injury caused by negligence, fraud, fraudulent misrepresentation, or any other liability that cannot lawfully be limited. Where liability is established, our responsibility may be restricted to the repair, replacement, or reasonable value of the affected item, subject to proof and applicable limits.
Customers should consider their own insurance arrangements, especially for high-value, antique, bespoke, or irreplaceable items. If you require declared-value handling, enhanced precautions, or a special risk arrangement, this must be agreed in writing before the service begins. Any failure to disclose the value or special nature of an item may affect the handling measures we can provide and may also affect recovery in the event of loss or damage. You should keep copies of inventory lists, photographs, and proof of value where appropriate.
6. Waste Regulations and Prohibited Items
We operate in accordance with applicable UK waste and environmental rules. If a job includes collection, removal, or disposal of unwanted items, the customer must clearly state whether the items are waste, reusable goods, or mixed loads. We may only transport and dispose of waste where lawful and where the correct arrangements have been made. You must not ask us to handle hazardous, toxic, explosive, radioactive, biohazardous, or otherwise regulated materials unless we have expressly agreed and are lawfully permitted to do so. This includes, without limitation, asbestos, chemicals, clinical waste, gas bottles, fuel, and certain electrical or electronic waste where special treatment is required.
Where waste disposal is included, you must provide truthful information about the nature, quantity, and origin of the waste. If the load changes after booking, or if additional waste appears on arrival, we may refuse to take it, revise the price, or require a separate arrangement. We will not knowingly engage in fly-tipping or any unlawful disposal. The customer confirms that any waste handed over for removal belongs to them or is lawfully under their control, and that they have the right to request its transfer or disposal. If we are required by law to make records, keep transfer notes, or identify the source of waste, you agree to co-operate fully.
Any prohibited item discovered during loading may be left behind or, where necessary, removed from the job list without liability to us. If the presence of prohibited materials causes delay, extra cost, or legal risk, you may be charged for the time and expenses incurred. The customer remains responsible for compliance with all waste-related duties, including separation, safe presentation, and proper disclosure. We reserve the right to report suspected unlawful waste activity to the relevant authorities where required or appropriate.
7. Force Majeure, Complaints, and Governing Law
We are not responsible for failure or delay in performing the service where the failure arises from events outside our reasonable control. Such events may include severe weather, road closures, accidents, strikes, civil disorder, terrorism, epidemics, public authority action, power failures, or sudden equipment failure not caused by negligence. In these situations, our obligations will be suspended for the duration of the event and we may reschedule the service or cancel it if performance becomes impossible or unsafe. Neither party will be entitled to compensation for delay caused by such events, except for any rights that cannot legally be excluded.
If you have a complaint, it should be raised promptly so that we may investigate and, where appropriate, attempt a fair resolution. Any claim should include sufficient detail to identify the booking, the issue, and the remedy sought. We will review reasonable complaints in good faith. Nothing in these terms prevents a customer from seeking remedies available under applicable consumer law. If any part of these terms is found invalid or unenforceable, the remaining provisions will continue in full force.
The contract between you and us, and any dispute or claim arising from or connected with it, shall be governed by and interpreted in accordance with the laws of England and Wales. The courts of England and Wales shall have exclusive jurisdiction, except where consumer law requires otherwise. These terms form the entire agreement between the parties concerning the service booked, unless varied in writing. By proceeding with a booking for Man With Van Finsburypark, you confirm that you have read, understood, and agreed to these Terms and Conditions.